This article will walk through some steps to troubleshooting your inTouch 9100 device. Contact a DWS program team if you still are experiencing issues


If your device is offline (showing a globe icon with slash through in the home screen)


Test the communication and read the error

  1. Click on Maintenance Button on device (button with 3 slashes)
  2. Hit Maintenance Mode on screen
  3. Password is 115190 hit enter
  4. Click on Tests>Communications
  5. Hit Play
  6. If failure, write down the error message exactly as it appears and share with a DWS or IT representative. This error will help find the exact next steps to take.


Check WiFi network or change:

  1. Click on Maintenance Button on device (button with 3 slashes)
  2. Hit Maintenance Mode on screen
  3. Password is 115190 hit enter
  4. Click on Settings > Communication Settings
  5. Click on WiFi button
  6. Search for an open network or one with a password you know and select it. Follow the prompts to connect
  7. Hit back to the Maintenance Mode menu
  8. Click on Tests>Communications>Play
  9. if failure, write down the error message and share with your DWS or IT representative. 

 

Try to reboot device:

  1. Click on Maintenance Button on device (button with 3 slashes)
  2. Hit Maintenance Mode on screen
  3. Password is 115190 hit enter
  4. Click on Advanced>Restart Device
  5. Click Restart Device and Yes.
  6. Clock will reboot and take you back to the home page.